Terms & Conditions will apply to all our clients.
Please be advised, if you make a payment for your order, then we accept that you have read and understood the T’s and C’s and have no questions, concerns or objections and that the terms and conditions related to your order is clearly understood.
Outside the Box
TERMS AND CONDITIONS
OUR ORDER PROCESS:
We have two methods of how you can place your order. 1. Via our e-mail platform
- Via our online store.
It is important that the client checks their invoice/online order before making payment to ensure the correct items have been added and the correct QTY’s have been displayed. Paying for a invoice with incorrect products/amounts will result in the
incorrect order being printed and produced. It is essential that if there is any issues with your invoice that you contact us before payment to fix it
Lead times:
If you place an order and pay for the order without first confirming if you’ll have it by a certain date and if delivery will be on time, then we will not be held responsible to refund the order. Please let us know in advance if this is an urgent order so that we can make it a priority order. Extra fees may be involved.
Please note, that in the case where we have to make a refund due to not being able to make the deadline date
(after communicated on various occasions and platforms) there will be a R60.00 handling fee to allocate the refund. If any design time or production time has been allocated, a further deduction might be implemented.
NOTE: the 7-14 working day lead times does not include the delivery/dispatch time. It is from the date of confirmation of payment to the day that the order will be completed and dispatched.
YOUR ORDER WILL ONLY BE ACCEPTED ONCE YOUR PAYMENT REFLECTS IN OUR ACCOUNT
The 7-14 day lead time starts when payment is received. We mostly try and succeed in getting orders completed earlier, however this is and should not be assumed as guaranteed.
We only accept payment via EFT. We do not have any other pay gate options available.
Please make sure to use YOUR ORDER NUMBER as reference when making a payment into our account.
OUTSIDE THE BOX will not be held accountable for any missed deadlines or extended lead times in the event where a incorrect reference was used.
Invoice numbers are also acceptable when making a payment.
APPROVING ARTWORK:
It is 100% the client’s responsibility to study the design which is sent via e-mail or whatsapp.
We will make 2 free changes to the artwork thereafter a design fee will be charged.
In the case where the client approves layouts and the order goes into production, we will not be held responsible for any incorrect artwork that has been approved that will be produced. We will not be held responsible to correct or replace any approved artwork. Lead times will also apply in the case where the order needs to be fixed. It is important to check all elements before approval.
This includes:
Spelling, colors, design images or elements, quality, dates.
When you approve the layout or artwork we will go ahead and print or make the file as is. Additional costs and standard lead times will be applied if any of the above was not brought under our attention before we start.
Please make sure that the design you receive is 100% what you wanted and if not, please let us know what we can change or how you would rather want it.
Please send high quality images via EMAIL ONLY. We can not use images with a low resolution.
SUBLIMATION PRINTING:
We use top quality inks and the best printer on the market for sublimation printing.
Sublimation printing uses heat to transfer the ink print onto the product. The inks that are used turn into gas when brought under heat, then combine with the item and permanently print onto the product.
All sublimation products are coated to make this ink transfer possible. It is important to know that because of the method it is not always guaranteed that the colors on screen or the colors in logos will look exactly the same when printed. and it is also important to know that 2 different products might not print the same design exactly the same way on different surfaces or items.
We do recommend ordering a sample first if planning to place a bulk order. We try our best to get everything perfect but cannot guarantee the exact screen colors will be printed, design colors printed on a mug and a mousepad (difference surfaces) might differ.
Engraving is the design “burnt” into the product. Each product and product type/material differs and takes to the laser differently. Even two of the exact same products might engrave different to each other because of the grains in the wood or coatings. In the case where the product is not completely ruined because of the laser, we cannot be held responsible to replace any engraved items because they don’t completely match. If the engraving is not 100% up to our standard the product will be replaced before it is sent.
Please note that a screen might show colors brighter than what will be printed in to the item.
We will not be responsible for a refund/replacement if the final product color differs slightly to the screen version.
REFUNDS/RETURNS
Due to the nature of our business and because it’s printed on order, we cannot exchange one product for another and therefore if the dissatisfaction of a product is caused by something we did, we will try and resolve the matter to the best of our ability to the client preference. We will always dispatch the product as soon as possible,
Please note that every product will be checked before being dispatched (making sure it’s not broken when it leaves our premises) and that we can not be held responsible for damages by the courier. Please inform us if you would rather take out insurance in your parcel to cover any losses.
We will package the parcel to the best of our ability but cannot control the way the drivers or depot handles the packages. In the case where a parcel is damaged and insurance on the parcel has not been added, the client has to contact the courier directly to demand a refund for a replacement product to be sent.
If a client has not taken out insurance on a breakable product and the
product does break during delivery, we will not be held responsible to replace the order and standard fees will apply. If we were negligent in packaging the order and proof can be provided we will then replace the product that broke during delivery, however every product that leaves the premises gets properly packaged to minimize the chances of it breaking or being damaged during delivery.
Tumbler lids can not be replaced afterwards if broken by the client. Please handle with care.
Courier
It is important to remember that the couriers services we offer is a Add-On service for the convenience to the client. The courier service we offer is not a service directly supplied by us and we can not take responsibility for any courier related complaints or service deliveries. The client will receive a tracking number for The Courier Guy to track on the courier guys website.
The client will be responsible to make contact with the courier directly to communicate regarding any courier related queries. We will not track and trace the parcel on behalf of the client, nor deal with any issues regarding depot/driver or operations.
Once the parcel leaves the premises of Outside the Box, it’s no longer in our hands and we cannot be held accountable or take any responsibility for the actions of the courier company. Collections are welcome in Bloemfontein.
The Courier we use is an independent company and should be consulted directly. We cannot be held responsible for any late deliveries or mis-routed parcels.
Once we receive payment for either the online store order or the invoice we manually send via e-mail. The client accepts all T’s and C’s and has no queries, concerns or objection.
We will not be held responsible for any terms and conditions not adhered to and we are in no way forced to compensate any client who has not read the T’s and C’s or who goes against the T’s and C’s. All above terms are final and none of the terms will be up for discussion.